Policies
The terms you buy on, how assessments and appeals work, what we do with your data, and the rules for using rTraining.
- Terms for individual learners
The terms for anyone who buys training for themselves: how long access lasts, assessments, certificates, using the platform and closing an account.
- Terms for organisations
The terms for schools, agencies and groups buying seats: what a seat is, invoicing, renewal, what happens to training records when a subscription ends, and your own obligations.
- Cancellation and refunds
Your 14-day cancellation right on digital content, what the immediate access tick at checkout means, and how refunds work for subscriptions and one-off purchases.
- Complaints and appeals
How to complain about a course, a certificate or the service, how to appeal an assessment decision, what happens next and when, and how to escalate to the body that accredits the course.
- Assessment policy
How our assessments are built, drawn, marked and kept: the item bank and blueprint, the pass mark, critical questions, attempt limits and what an employer is shown.
- Appeals policy
The grounds on which an assessment decision can be appealed, who decides an appeal, the outcomes open to them and how a faulty question is put right for everyone it affected.
- Reasonable adjustments and special consideration
What the platform already does so that nobody needs to ask, the adjustments you can ask for, and special consideration when something outside your control affects an attempt.
- Malpractice and maladministration
What counts as malpractice by a learner and maladministration by us, how a suspicion is investigated, and what can happen to a result or a certificate.
- Conflicts of interest
Why every course version needs an author and a separate independent reviewer, and how a conflict is declared and managed in writing, reviewing, marking and appeals.
- Certificate verification
What a certificate records, how anyone can check one with its number, what the check shows and what it deliberately does not.
- Privacy notice
What information we collect, why we collect it, how long we keep it, and the difference between buying training yourself and being enrolled by an employer.
- Data processing agreement
A summary of the processing terms that apply when an organisation buys seats and we act as its processor, with the full template available to download.
- Cookies and measurement
Every cookie and similar technology this site sets, what it is for, and how to refuse everything that is not essential.
- Sub-processors
The suppliers who process personal data for rTraining, what each one does, what it is sent, and how organisation customers are told of a change.
- Data retention schedule
How long each kind of record is kept, and whether a scheduled job enforces the period or a person carries it out.
- Information security statement
How access to training records is controlled, how sign-in works, what is logged, and how to report a vulnerability.
- Accessibility statement
The standard we are working to, where the platform does not meet it yet, and how to report a barrier.
- Equality, diversity and inclusion
How we try to make our courses, assessments and service fair to everyone who uses them, and what to do if they are not.
- Acceptable use
The rules for using rTraining: your account is yours, assessments are sat alone, the content stays here, and nobody attacks the platform or reaches another person's record.
- Ask and AI use
Where rTraining uses AI, what Ask and the section tutor are sent and keep, what they will not do, and why a person always stands behind the course content.
- Safeguarding statement
How rTraining approaches safeguarding as a provider of training for people who work with children and adults at risk, and what to do if you have a concern.