Reasonable adjustments and special consideration

Compliance training is often mandatory, so somebody has to complete it whether or not the software suits them. This policy explains what the platform already does so that most people never need to ask, the adjustments you can ask for, and what we do when something outside your control affects an attempt.

A reasonable adjustment is a change made in advance so that a disability or other need does not put you at a disadvantage. Special consideration is what we do afterwards, when something outside your control affected an attempt you had already started.

What is already built in

These are part of how every course works, and you do not need to ask for them:

• No time limits. No assessment is timed, and nothing expires while you are reading a section. You can take as long as you need.
• Every course can be completed in silence. The written text is the course. Narration is a second rendering of the same words, with captions and a transcript, so nobody has to hear anything to pass.
• Questions can be read aloud. Each assessment question and each of its options can be played as a recording of its own text.
• Plain text instead of interactive blocks. You can switch off the interactive parts of a lesson and read a plain version instead. Your completion, your assessment and your certificate are not affected by the choice.
• Your browser's settings are respected. Course text is real text, so it follows your browser's text size and zoom and works with a screen reader. There is no separate text-size control inside rTraining.
• You can come back. If you leave an assessment part-way through, you return to the same paper, with the answers you had already given.

The accessibility statement sets out the standard we work to, and where the platform does not meet it yet.

Adjustments you can ask for

If something about a course or its assessment puts you at a disadvantage, tell us before you start the assessment if you can. We will look at what would help and tell you what we can do. Examples of what we can arrange:

• Another attempt that does not count against a limit, or a lockout lifted early. The reason is written down each time, and kept on your record and in our log with the name of the member of staff who did it.
• The course material in another format, where the one on screen does not work for you.
• Help from a person to get the training done, including going through it with you over the phone if that is what it takes.

What we cannot do is change what the assessment tests. The questions, the pass mark and the critical questions are what the certificate is evidence of, so an adjustment changes how you take the assessment, never the standard you are assessed against.

Where a course carries an accreditation or award, that body's own requirements on adjustments apply as well and, where they are stricter, they apply instead. The course page names the body. No course carries one today, because our application to the CPD Standards Board has not yet been decided.

Special consideration

If something outside your control affected an attempt, such as a failure on our side, a power cut, illness or an emergency while you were part-way through, tell us within 28 days of the result, the same time you have to appeal. Use the same form as for an adjustment, described below. Where we agree that it affected the attempt, we can:

• void the attempt, so that it does not count against any limit, and let you sit a fresh paper;
• lift a lockout that the attempt caused.

We do not add marks or change a result for special consideration, because marking is automatic and the result has to reflect the answers given.

How to ask

If you have an account, go to Help in your account and choose Request a reasonable adjustment. Say what you need and which course it is for. You get an email to say we have it, and our reply appears on the same request. Only you and our staff can see it; an employer never can.

Or email training@rtriibe.com with "accessibility" in the subject line. We do not have a phone line, but if writing is difficult for you, tell us and we will call you. You do not have to give us a diagnosis or send medical evidence to ask for an adjustment. If we need to know more to make it work, we will ask only for what we need.

Please do not put health or disability details into your profile, or into Ask. Tell us in an email instead. If your employer enrolled you, it should not put them into your record either; our data processing agreement says so.

We will reply within 5 working days and tell you what we can do and when. Your request and our answer are kept with your account, under Help, for as long as your account exists, so that what was agreed is there to be applied the next time you sit an assessment. Tell us what you need rather than why; you do not have to give us a diagnosis. Where the adjustment is something done on the platform, such as a lockout lifted or an attempt voided, the platform also records it with the reason and the member of staff who did it.

If your employer enrolled you

You can ask us directly. We deal with you, and we do not tell your employer what the adjustment was or why it was needed. Your employer sees what it always sees: whether you passed, and your certificate.

If you disagree

If we refuse an adjustment, or agree one and do not apply it, you can appeal under the appeals policy or complain under the complaints and appeals procedure. Our duty to make reasonable adjustments comes from the Equality Act 2010, and the equality, diversity and inclusion policy explains where to get independent advice.