Equality, diversity and inclusion

rTraining exists so that people working in schools, care and other regulated settings can get the training their job requires and prove they have it. That only works if the courses, the assessments and the service are fair to everybody who has to use them. This policy says what we do about that and what to do if we fall short.

What we are committed to

• Nobody is treated less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, the characteristics the Equality Act 2010 protects.
• We make reasonable adjustments so that a disabled person is not put at a disadvantage, and we do not wait to be asked before building in what most people need.
• We treat a barrier in our training as our problem to fix, not the learner's to work round.

In our courses

• Written to be understood. Course text is written for a general adult audience. Each section's reading age is measured when it is written, and a section that reads above our target is flagged for rewriting.
• One standard for everybody. Every learner on the same course version is assessed against the same learning outcomes, the same blueprint and the same pass mark, and marking is automatic, so the result does not depend on who is marking.
• Checked before it is published. A course version that carries an accreditation, or is applying for one, is reviewed before it is published by an independent expert who did not write it. Reviewers are asked to check that the examples and language are fair and inclusive.
• Questions that behave oddly are found. We keep statistics on how each assessment question is answered, from our own database. Once enough people have answered a question, one that too few answer correctly is flagged for review, and one of the things a review looks for is a question that is unfair rather than hard. The platform holds no data on protected characteristics, so we cannot check whether a question works differently for different groups. Instead we look at complaints and appeals about a question.

In how the platform works

• Every course can be completed in silence. The text is the course and the narration is a second rendering of it, with captions and a transcript.
• No time limits on any assessment.
• Questions can be read aloud, and interactive parts of a lesson can be switched off in favour of plain text.
• No account needs a password, which removes one of the more common barriers for people who find passwords hard to manage. You sign in with a link sent to your email.

The accessibility statement sets out the standard we work to and where we do not meet it yet, and reasonable adjustments and special consideration says what you can ask for.

What we do not collect

We do not ask for, and do not hold, information about your protected characteristics, and we ask employers not to send it. Where you need an adjustment, you tell us what you need, not why, unless you choose to.

Our own people

rTriibe's own equal opportunities policy covers recruitment and its own staff. Authors and reviewers agree, when they take on work with us, to treat learners and colleagues fairly and without discrimination.

If something is not fair

If a course, a question, the platform or the way we dealt with you was unfair, tell us under our complaints and appeals procedure. If it affected an assessment result, you can also appeal under the appeals policy.

For independent advice about discrimination, you can contact the Equality Advisory and Support Service. If you are in Northern Ireland, contact the Equality Commission for Northern Ireland.

Reviewing this policy

This policy is reviewed at least once a year. Next review: 29 September 2027.